We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
We invite you to not only read the words sent to us, but to leave your words of thanks with us as well. To do so, complete the form below.
"I want to thank you for everything you did. My mother looked beautiful and everything went very easy and smooth. Thanks for making a hard time a bit easier." ~Pam
"Very kind. Planning ahead with your information was very helpful." ~Helen
"Mr. Johnson was fantastic." ~Gail
"Justin went above and beyond and always took my feelings into consideration. It made my difficult time more bearable." ~Robin
"From the time we called and came to make arrangements for our beloved mother, Steve and the team were extremely attentive to our wishes and needs - were were always available to us. They were beyond superb!!" ~ Rev. Hockey and Joan
"Steve Johnson was wonderful to me and my family. He was so kind. We were so thankful for his attention to detail. He was flexible, helpful, patient, thoughtful and SO kind!" ~Ellen
"We appreciated the flexibility to have calling hours and funeral in my mom's home church. This meant a late night and a long drive for Josh. It was so appreciated by our whole family. Thanks for the care shown for my mom." ~Kathryn
"You have always taken good/excellent care of our family. You are easy to work with, very knowledgeable and professional. There is no way I would want to go anywhere else. You are GREAT!" ~ Betty
"My experience with Turner & Co. was like having friends making arrangements for someone they also cared about. I was very grateful that we have such a professional and caring funeral service here in Batavia. Thank you for everything!" ~John
"It is difficult to express in words our deep appreciation and gratitude for all of the staff at Turners. In a very difficult time, they helped to make decisions and arrangements as smooth as possible. Each was very attentive to our needs and desires. As stated above - we couldn't have asked for more compassionate and caring service." ~Rev. Schaus
"Justin was very helpful when I wanted a Harley Davidson urn. He found the perfect one. He also took my husband's fingerprint and helped pick out the right necklace for our children." ~Joanne
"Caring and professional, Justin is a true professional and made our experience as comfortable as possible." ~Amy
"Steven Johnson was very knowledgeable and I was very pleased by the way he handled everything."
"The Team at H.E. Turner's were not only very compassionate but extremely detailed. Even though we had pre-planned for this event, there were still things that needed to be considered and they didn't let us miss a thing. We really appreciate their thoughtful guidance. And we felt Justin went above and beyond to provide a meaningful service for our dear friend Doris - Thank you" ~ Scott
"My father recently passed away and he had chosen Turner’s. Turner’s made a difficult time easier. They did things just as he wanted." ~ Thomas
"My husband recently passed away and we called upon Justin and H.E. Turner Funeral Home to provide the services. Justin has been a friend of the family for many years. His kindness and sympathetic nature is beyond words. You did an excellent job taking care of Fran and our needs. You are very special to us." ~ Mel, Jed, Jessica, Cole, and Andrew
"I am a social worker in the Batavia area that works with seniors and disabled individuals. I had an individual that had little financial resources, no family whatsoever and was diagnosed with cancer. He was an individual with little education and had difficulty understanding his diagnosis and that he was dying. I called Justin and he was amazing in how he handled the situation with this gentleman. Because this gentleman was not at all comfortable going to the mortuary, Justin came to us. He met with us numerous times. He was kind and caring. Justin showed my gentleman that he cared by asking him questions about his life, helping him to choose a cemetery and then designing a head stone. One day a picture arrived in the mail from Justin. It was a picture of the completed headstone on the grave site. When my gentleman saw the picture a big smile appeared across his face. Everything Justin did was done in a way to keep my gentleman as comfortable as possible while assisting him to make decisions that were so difficult to make. When my gentleman went to his eternal resting place, Justin continued to take care of this gentleman with the utmost care and respect. I am so thankful for the kindness he showed my client and for helping to make my job a little easier." ~ Cherish
"We had a sudden death in our family, with extenuating circumstances. Justin was an excellent guide through this experience, always professional, but very calming and relaxed, making it much easier to get through. He guided me in decisions that had to be made, while keeping with my aunt's requests as much as possible. I would 100% recommend H.E.Turner's to family and friends." ~ Barb
"Very relaxing and satisfying experience working with Justin. He anticipated our questions, Very professional and kind."
"Justin went above and beyond expectations , before, during and after moms passing. I 100% recommend H E Turner and will use them again when need be." ~James H.
"I appreciated your understanding and standing next to me while I carried out my baby sister's last wishes. Thank you so much for your kindness." ~ Cindy
"Thank you for guiding my through this ordeal and also for the excellent service. I would not hesitate to recommend you to other people. Pat's funeral was first class all the way." ~Larry
"We would like to thank you for the special attention you gave to us. Even though some unplanned requests were made, you handled them with professional ease. Our family was most appreciative. We know you went out of your way to make sure everyone was satisfied." ~Jim and Mary
On June 22, 2015 my Husband Bruce Cooper of Bergen New York passed away. I would like to thank and commend Steven L. Johnson so much. In this very difficult time Steve was very professional yet at the same time very caring, patient and consoling. He made the most hardest time in my life very very comforting. All my questions were answered sufficiently, all my financial fears were made easier and the entire experience is one that the entire community of Bergen has commented and praised highly. Thank you again H. E. Turner & Co., but a truly huge THANK YOU STEVE!! Regards, Mary Anne Cooper